Your order made via this site or by directly contacting us is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.
Deliveries outside of New Zealand and Australia by arrangement only.
NEW ZEALAND
We will deliver the products set out in your order (“products”) almost anywhere in New Zealand. Delivery in New Zealand is made by courier.
We will endeavour to deliver all products within New Zealand within 2-4 working days of us confirming receipt of the order and payment being received, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or amend any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
The anticipated delivery charges will be part of your order process and cost.
All deliveries in NZ are made by courier. The delivery company used is dependent on your delivery location and the size of the items ordered. All deliveries are tracked and if you wish to ensure “require a signature upon receipt” please select this option at check out. For this reason, we do not deliver to PO Boxes or unmanned address.
It is your responsibility to ensure that there will be someone available to accept delivery of the product on the day.
AUSTRALIA
We will deliver the products set out in your order (“products”) almost anywhere in Australia. Delivery to Australia is made by courier.
We will endeavour to deliver all products within Australia within 7-14 working days of us confirming receipt of the order and payment being received, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or amend any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
The anticipated delivery charges will be part of your order process and cost.
We do not deliver to PO Boxes or unmanned address.
It is your responsibility to ensure that there will be someone available to accept delivery of the product on the day.
Description of Products
Wherever possible we try to describe the products to the best of our ability, however we cannot be held responsible for any other interpretation of the product. If you feel the product does not comply with its product description you may return the product and accept a refund in accordance with our Returns Policy.
Risk
The risk of any loss of, or damage to, the products will pass to you on delivery.